Refund Policy
Effective Date:
April 12, 2025
This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services offered by Sterling & Pope Publishing Corp. (“Company,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms of this Policy.
1. General Policy:
All sales are considered final once service has begun, access to digital content has been granted, or marketing services have commenced. We invest significant resources in preparing and delivering our products and services, and our pricing reflects this commitment.
2. Digital Products:
2.1 Before Access:
If you have purchased a digital product but have not yet accessed the content or materials, you may request a refund within 48 hours of purchase by contacting
. Refund requests must include your order number and the email address used for purchase.
2.2 After Access:
No refunds will be issued once you have downloaded any digital materials, accessed any digital content, viewed any videos or modules, or used any templates or resources. Once digital content has been accessed, all sales are final without exception.
3. Marketing Services:
3.1 Before Work Begins:
If you have purchased marketing services but our team has not yet begun work on your project, you may request a refund within 48 hours of purchase by contacting
.
3.2 After Work Begins:
No refunds will be issued once initial strategy meetings have taken place, our team has begun work on your project, you have received any deliverables, account setup has commenced, or any third-party services have been engaged on your behalf. Once marketing services have begun in any capacity, all sales are final without exception.
4. Website Design and Development:
4.1 Before Development Begins:
If you have purchased website design or development services but our team has not yet begun work, you may request a refund within 48 hours of purchase.
4.2 After Development Begins:
No refunds will be issued once initial consultations or discovery sessions have taken place, design concepts have been created, development work has begun, hosting or domain services have been set up, or any third-party themes, plugins, or services have been purchased on your behalf. Once website design or development has begun in any capacity, all sales are final without exception.
5. Consulting Services:
5.1 Before First Session:
If you have purchased consulting services but have not yet scheduled or attended your first session, you may request a refund within 48 hours of purchase.
5.2 After Services Begin:
No refunds will be issued once you have scheduled or attended any consulting session, received any deliverables related to the consulting service, or the consultant has begun work on your project. Once consulting services have begun in any capacity, all sales are final without exception.
6. HighLevel CRM Services:
6.1 Before Account Setup:
If you have purchased HighLevel CRM services but account setup has not yet begun, you may request a refund within 48 hours of purchase.
6.2 After Setup Begins:
No refunds will be issued once account setup has begun, access to your HighLevel account has been provided, any customization work has been performed, automations or workflows have been created, or any data has been migrated to the platform. Once HighLevel CRM service setup has begun in any capacity, all sales are final without exception.
7. Subscriptions and Termination:
Sterling & Pope Publishing Corp. provides services on a month-to-month agreement. You acknowledge that our team works 30 days in advance to produce the marketing content needed to rank your business online. After your first 30 days, if you choose not to renew your service, you agree to provide a 30-day notice of cancellation from your renewal date. This notice must be submitted via email to
.
8. Exceptions:
8.1 Service Unavailability:
If our services are completely unavailable due to technical issues on our end for more than 72 consecutive hours, and we are unable to resolve the issue or provide a suitable alternative, you may be eligible for a prorated refund.
8.2 Special Circumstances:
In rare cases, we may consider refund requests outside of this Policy at our sole discretion. However, approval of such exceptions is not guaranteed.
9. Refund Process:
9.1 Eligible Refunds:
Approved refunds will be issued via the original payment method. Please allow 5–10 business days for processing.
9.2 Fees and Deductions:
Any payment processing fees or costs incurred by the Company may be deducted from your refund. The value of any bonuses, add-ons, or additional services received at no cost may also be deducted if retained by you.
10. Chargebacks and Disputes:
You agree not to initiate chargebacks or payment disputes for services that do not qualify for a refund under this Policy. If a chargeback is initiated, you will be responsible for all related fees and administrative costs incurred by Sterling & Pope Publishing Corp.
11. Contact Information:
If you have questions about this Refund Policy, please contact us at:
Email:
steven@stevenlloyd.com
Last Updated:
April 12, 2025
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